Students Welcome Desk

At the Student Welcome Desk, you will find:

• information on student life (accommodation, catering, scolarship, jobs, health, transport, culture, sport…)
• assistance in validating your visa and applying for or renewing your 1st student residence permit
• assistance with your Crous application (scholarship/accommodation application)
• assistance with day-to-day procedures (CPAM/CAF)
• the possibility of benefiting from the solidarity-based urban transport tarif for international students (open from Monday to Friday)
• the opportunity to meet with a CPAM agent (open Wednesday afternoons)
• free access to cyberspace for administrative formalities

How do I apply for a student residence permit?

A team of students is there to help you submit your application to renew or apply for your first residence permit at the Student Welcome Desk (check that your application is complete).

Apply for student residence permits online at: https://administration-etrangers-en-france.interieur.gouv.fr

List of documents for student residence permit 

Please note: first-time applications and applications to renew student residence permits must be made online between 4 and 2 months before the expiry date of the previous permit.

Accommodation certificate template 

Declaration of the financial guardianship template 

+ more information on the Puy-de-Dôme prefecture website

T2C Subscription Desk (Reduced fares for the city transport network for international students)

An agent receive you at the Student Welcome Desk to prepare your application file to benefit reduced fares for the city transport network for international students.

Appointments must be take online at mesrdv.etudiant.gouv.fr .

Please send an e-mail prior to your appointment to smtc@crous-clermont.fr :

• Your information: surname, first name, date of birth and telephone number.
• Certificate of Enrollment for the 2026–2027 academic year
• Payslips and Employment Contract (if you are employed)
• CAF Certificate (if you receive financial assistance from CAF)
• Scholarship Certificate (if you receive a student scholarship; Please note: if you are a CROUS scholarship recipient, you must go directly to the T2C Service Center with your CROUS scholarship certificate showing your scholarship level.)
• Irrevocable Bank Transfer Certificate (if you are financially supported by a third part

Duty Period CPAM (Caisse Primaire d’Assurance Maladie)

CPAM agents are on there at the Espace Accueil Etudiants to help you apply for social security, a carte vitale, complementary health insurance, etc.

Appointments must be take online at mesrdv.etudiant.gouv.fr

Duty Period CAF (Caisse Allocations Familiales)

Crous agents are on there at the Espace Accueil Etudiants to arrange a remote appointment with a CAF agent to help you with your housing assistance application.

Wednesdays from 9am to 12pm

Appointments must be take at the Espace Accueil Etudiants.

Make an appointment for your administrative file

For students who cannot come or have a particular problem (C visa, residence permit, student of territorial sites on any theme, refugee…), they can have appointments.

Monday to Wednesday from 5 pm to 7 pm.

Appointments must be take online (Dossier administratif) at mesrdv.etudiant.gouv.fr